We are registered and regulated by CQC for the provision of the regulated activity “personal care”.
We provide effective person centered care and support to people in their own homes, (community), we have a support plan to protect our services best interests and collaborate with their families and legal representatives to ensure our service is provided with consent, protect service users rights to choice, dignity, respect and preference.
At ETMS we ensure a continuous high level of staffing that is appropriate to the role (regulated activity- “personal care”), and meet the needs of our service users and their environment. We ensure these are achieved through good governance in which our policies, training, monitoring/auditing and feedback on staff practice and service qualities are paramount to sustaining quality of service.
We always ensure the following plus many more are implemented in every practice;
We ensure every staff member understands the importance of safety of our service users in every aspect of delivering care including protecting from COVID-19
All staff are aware that our service user’s safety cannot be compromised, as such all staff are trained on the policies of safety procedures that could prevent harm and abuse to anyone using our service in an early stage
Incident report is vital to the safeguarding of our service users, as such staff must adhere to our policy of reporting and documenting any incident at all times as required by the working environments
We provide Supported Living accommodations for people with Autism, Challenging Behaviour and Mental Health.
Our Supported Living accommodations are run by placing our services users at the Center of their care and treatment to live independently.
We collaborate with people who use our services to tailor make and individualise our service according to their needs and ability. We promote community service engagement so our service users can benefit from what’s available from their local community including education, religious groups, day Centers, Cultural needs, Media, Art and many more.
Our service users are given a real tenancy that protects their human rights and choice, and are in control of their support and tenancy.
ETMS 16+ Semi-Independent Living service provides a safe environment for young people where they can develop their skills and have access to a wide range of activities and facilities available in the community for a sustainable agreed outcome that leads to independence.
We collaborate with a wide range of community organisations with the aim of working in partnership to be inclusive of people who use our service in developing and delivering services that meet their individual needs.
We conduct joint risk assessment with young people who use our service, their families, staff and legal representatives to maintain a service provision that is meaningful to young people who use our services.
Our staff are trained to support young people with behaviours that challenge and emotional needs.
We collaborate closely with local networks to sign-post our young people for the most appropriate and professional safe intervention that protects our young people’s best interest.
nisi
id lectus sagittis.
Preventative support
Throughout our service, we provide preventative care and support to ensure risk of harm and abuse are prevented from happening and promote current best practice.
We promote robust Infection, prevention and control policy (IPC) to continuously maintain service users safety from all known and unknown infections including COVID-19.
We support our service users to maintain health and wellbeing that leads to independence.
Working inline with the Care Act 2014, The health and social care act 2008, The fundamental standards 2018 our staff delivers person-centered care and support with empathy, respect, choice and dignity.
We conduct robust internal and external joint risks assessment with service users, families, carers and legal representatives that ensure the best service provision that protects our service users best interest are in place
To protect me and others, I have evidence that all my carers from Caretms are vaccinated against Covid-19 and are trained with the right skills to look after my needs with respect and dignity
I receive my care on-time and my carers know how I like things to be done for me
If I want change to my care, my carers makes the change when I want it
The manager is easily accessible and she gives me all the support I need and when I need it
I’m supported by my Caretms carers to engage in the community if and when I need it, my carers support me to access variety of services like shopping, theatre, arts, cinema and my local park.
My carers Caretms helps protect me from Covid-19 by ensuring they follow all Covid-19 rules and precussions such as being fully vaccinated, using the right PPEs and disposal of them, I feel confident when they wear mask/face covering, using of hand sanitizers, washing their hands regularly, covering hair and shoes with plastic, and asking me if i’m ok for them to remove their shoes before entering my home, and maintaining social distance where possible
If i’m not happy about any aspect of my care or treatment I know how to raise complain and who to contact without fear, and i’m confident my concerns will be dealt with in a timely manner with the most appropriate outcome